Privacy policy

Our Privacy Policy

Made in Earth Products.com and Experiential Journeys Pty Ltd are committed to protecting the personal information entrusted to us. We are strongly committed to maintaining the security and integrity of personal information in our care. We endorse the Australian Privacy Principles contained in the Privacy Act 1988 and support the role of the Australian Privacy Commissioner within the Australian Human Rights Commission.

The purpose of this privacy policy is to:

  • Provide individuals with a better and more complete understanding of the type of personal information we hold and how we handle that information.

  • Clearly communicate how we manage personal information stored.

  • Enhance the transparency of Made in Earth Products.com and Experiential Journeys Pty Ltd.

What is Personal Information? Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in material form or not. Below, we explain how we manage the personal information of customers and suppliers.

We have used a ‘layered policy’ format with click-through links to help you find the information you want more quickly.

Queries, Complaints, Access, and Correction

You have the right to request access to your personal information held by us and to request its correction. If you wish to do so, please use the contact details provided below.

If you wish to make a formal complaint, please submit your complaint in writing to one of the addresses listed below. We will promptly consider your complaint and contact you to resolve the matter.

If we do not respond within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Australian Privacy Commissioner within the Australian Human Rights Commission.

Queries, complaints, or requests for access to or correction of personal information can be sent to info@madeinearthproducts.com or by mail to:

Experiential Journeys Pty Ltd
Suite 5, 242 Hawthorn Road
Caulfield, VIC 3161

SECTION 1 – What Information Do We Collect?

We collect a range of information from our customers that is directly related to the products and services you choose. Where we wish to use the information for other purposes, we will seek your agreement beforehand. The personal information we collect may include your name, contact details, location, demographic information (such as gender, age, relationship status), products you are interested in, where you shop, what you buy, who you shop for, where else you like to shop, and what loyalty programs you belong to.

SECTION 2 – What Do We Do with Your Information?

We respect the rights of individuals to determine to whom they give their personal information and how their information is used. Our customers' privacy is very important to us, and we value the trust you place in us by providing your personal information. We take this responsibility seriously and are committed to safeguarding your information and using it for the purposes for which you have entrusted it to us.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

We may use personal information in the following ways:

  • Provide, deliver, source, administer, improve, and personalise our products and services.

  • Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

  • Process payments and provide refunds and discounts.

  • Enable our third-party service providers to provide us with IT products and services, carry out product investigations, data processing, data analysis, business consulting, auditing, archiving, printing, delivery, and mailing services.

  • Provide more relevant marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information.

  • Combine or compile with publicly available information for the processing or creation of marketing offers and information.

  • Personalise our customers' shopping experience, including, where appropriate, identifying individuals.

  • Communicate with our customers, including product recalls and responding to queries and complaints.

  • Fraud prevention, including services regarding the protection of our customers’ information, e.g., credit card information.

  • Develop and expand our operations to better suit our customers’ needs, such as planning for future store locations.

  • Maintain and keep our customers' information as current and accurate as possible.

SECTION 3 – Consent

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. This is usually done by filling out a form.

Where feasible, you can interact with us anonymously or using a pseudonym. However, this may limit your ability to enjoy some products and services, including layby, online shopping, and better access to product offers that may be of more direct interest to you.

You can access the personal information that we hold about you and ask us to correct it.

How do I withdraw my consent? If you are listed on one or more of our Direct Marketing email lists, you can opt out at any time. You can unsubscribe by using the ‘unsubscribe’ options contained in our emails.

If, after opting in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time by contacting us at info@madeinearthproducts.com or mailing us at:

Experiential Journeys Pty Ltd
Suite 5, 242 Hawthorn Road
Caulfield, VIC 3161

SECTION 4 – Disclosure

We do not disclose personal information to third parties unless permitted by law or you have given us your consent. Third parties we may disclose personal information to include:

  • Our related companies.

  • Our service providers, including IT service providers, major delivery companies, advertising and marketing service providers, outsourced call centres, mail houses, and third-party fulfilment contractors.

  • Our professional advisors, including our accountants, auditors, and lawyers.

  • Payment system operators and financial institutions.

  • Government agencies.

Some of our service providers may provide services to us entirely or partly from overseas locations, and we may occasionally transfer personal information overseas, predominantly to the Asia-Pacific Region, including when:

  • We use service providers, cloud computing solutions, or data storage located overseas.

  • We, or our related bodies corporate, have offices overseas.

  • We need to comply with foreign legal or regulatory requirements.

  • An international payment has been made.

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 5 – Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

SECTION 6 – Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled.

In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 7 – SECURITY

We take active steps to protect the personal information we hold against loss, unauthorised access, misuse, modification, or disclosure. This includes information that we disclose overseas. To safeguard your personal information, we implement reasonable precautions and follow industry best practices to prevent it from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Where data is held overseas, we require third parties to store such data in restricted access premises and to provide appropriate protection against unauthorised disclosure. At a minimum, password authentication is required to access those databases. We also use firewalls, SSL technology, and encryption for data transmission where appropriate.

When personal information is no longer required, we destroy, delete, or de-identify it in a secure manner, in accordance with our Document Retention and Destruction Policy.

If you provide us with your credit card information, it is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-standard security measures.

SECTION 8 – COOKIES

Here is a list of cookies we use. We’ve listed them here so you can choose whether to opt out of cookies.

  • _session_id: Unique token, session, allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit: No data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.

  • _shopify_uniq: No data held, expires at midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.

  • cart: Unique token, persistent for 2 weeks, stores information about the contents of your cart.

  • _secure_session_id: Unique token, sessional.

  • storefront_digest: Unique token, indefinite, used to determine if the current visitor has access if the shop has a password.

SECTION 9 – EMAIL AND SMS SUBSCRIPTION LISTS

We maintain an electronic Direct Marketing (eDM) email list to provide marketing offers to subscribers. By subscribing to our eDM, you will receive communications about product information, special events, and offers. We also use search engines and social media sites to make marketing offers that may be of interest to you. Our marketing subscription list operates on an ‘opt-in’ basis. You may unsubscribe at any time by clicking the unsubscribe link in any of our marketing communications.

We also send SMS messages to customers who have subscribed to receive them. Our SMS subscription list operates on an ‘opt-in’ basis. You may unsubscribe at any time by clicking the unsubscribe link in any of our SMS communications.

SECTION 10 – SUPPLIERS

We collect information from suppliers related to the sourcing and purchase of products and the provision of services to us and our customers. This information, which may include limited personal details such as names and contact information of individuals, is collected for business-related purposes.

This information is usually collected directly from the supplier but may also be provided by third-party sourcing agencies or business contacts. If suppliers provide products to us, their information may be shared with our related entities located overseas and with third-party buying agencies, predominantly in the Asian Region. We and our related entities will hold this information securely and disclose it only for business-related purposes.

The information is used for activities such as:

  • Sourcing and acquiring products.

  • Product innovation and quality control.

  • Communicating with suppliers.

  • Investigating complaints.

  • Maintaining accurate and current supplier information.

SECTION 11 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to offer products to you.

Spam

We will never knowingly send you electronic messages without your consent. For more information on the Spam Act 2003, please visit Spam Act 2003.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@madeinearthproducts.com or by mail at:

Experiential Journeys Pty Ltd
Suite 5
242 Hawthorn Road
Caulfield VIC 3161